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Fitbit Inspire HR feedback

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‎06-25-2019 09:11 - last edited on ‎06-26-2019 11:00 by Moderator Alum

‎06-25-2019 09:11 - last edited on ‎06-26-2019 11:00 by Moderator Alum

Just bought one yesterday...very excited...until I realize nothing I try is working to get anything to display. Chat with CSR didn't go so well. My thoughts are to take it back for a full refund. My friend has convinced me to do an exchange and give it one more try as she seem to love hers. We shall see, but when you're already not getting good customer service out the gate...hmmm

 

Moderator edit: Subject for clarity

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‎06-26-2019 10:58

‎06-26-2019 10:58

Hi @IamDutchess thank you for reaching out to the Fitbit Community. Smiley Happy

 

Sorry to hear about what happened with your new Fitbit Inspire HR. We're very interested in helping you out. I've got in touch with one of our representatives and you will be getting a follow up email about this issue. Thanks for contacting us via chat and for providing your feedback, it's very important for us to have your thoughts in regards our product and your customer support interactions.

 

Keep me posted. 

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