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Fitbit Inspire HR not syncing when using bluetooth headphones

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‎05-29-2019 13:01 - last edited on ‎05-30-2019 10:13 by Fitbit Moderator

‎05-29-2019 13:01 - last edited on ‎05-30-2019 10:13 by Fitbit Moderator

Why everytime I turn on my headphones via Bluetooth to my phone does my Fitbit unsinck from my phone?

 

 

Moderator edit: updated subject for clarity

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‎05-30-2019 10:22 - last edited on ‎07-26-2023 09:43 by Fitbit Moderator

‎05-30-2019 10:22 - last edited on ‎07-26-2023 09:43 by Fitbit Moderator

@Marz05 It's great to see that you've visited the Fitbit Community!

Let me help you with your Inspire HR syncing issues. Remember that your device syncs via bluetooth to your phone so if there is another device using that same connection it will cause interference. Still I wanted to suggest that you refresh the link between your device and your phone by doing the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.
  • You can find additional suggestions here.
Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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‎05-30-2019 10:22 - last edited on ‎07-26-2023 09:43 by Fitbit Moderator

‎05-30-2019 10:22 - last edited on ‎07-26-2023 09:43 by Fitbit Moderator

@Marz05 It's great to see that you've visited the Fitbit Community!

Let me help you with your Inspire HR syncing issues. Remember that your device syncs via bluetooth to your phone so if there is another device using that same connection it will cause interference. Still I wanted to suggest that you refresh the link between your device and your phone by doing the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.
  • You can find additional suggestions here.
Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes