Fitbit Inspire Hr Water Damage?

[Amelia1998]

I’ve had my inspire Hr for a little over a year & it just completley went black after a swim in a pool. i’ve always been super  careful with it & this is one of the only times i’ve went swimming with it. I can see condensation on the bottom sensors and as well as a water drop at the top. This is disappointing because i’ve recommended fitbit to all my friends & now i’m out a watch. 

[Vantml715]

I bought 3 of these as Christmas gifts for grandkids. One of the girls wore it swimming at a hotel during Spring break and now it doesn't work. I put it in rice hoping that would suck out the water but it didn't help. This is so maddening, they aren't cheap. 

[Cloe284]

You’re supposed to be able to swim with it on. That’s why I bought this one over others.  

[Ksolilly]

This just happened to me as well. I have worn it swimming last summer with no issue. Got wet yesterday and now is completely dead. It is not even a year old. I chose this one so that i could wear it swimming. Really disappointed.

[Vantml715]

I called Fitbit. They said they would replace it if I send it back. I did and now am waiting to hear that they received it and have sent a nee one. The guy I spoke with was very nice and helpful. We'll see what happens. Send yours back.Sent from my Galaxy

[Cloe284]

How long have you had yours? I’ve had mine for a year and a half so according to whomever I spoke with, it’s out of warranty. 

[Vantml715]

I bought 3 as gifts for grandkids at Christmas so not too long. They are still under warranty. The year the Blaze came out I had preordered one for my husband. It lasted one year and quit. I called the company and was told the warranty was up. I was not very nice when they said there was nothing they could do. They finally agreed to replace it. When the replacement arrived it would not charge. I swore I  would never buy another fitbit. I guess I'm a slow learner.Sent from my Galaxy

[Cloe284]

Hahaha. We all just want to trust these companies.

[Vantml715]

Yup. Good luck with your situation.Sent from my Galaxy

[Cloe284]

Ironically this JUST happened to me 2 days ago. Sad. 

[Vantml715]

I called the company. They sent me a return label via email so I could send it back. It took about 6 weeks but they did send another one after they received mine.Sent from my Galaxy

[Cloe284]

How long did you have your og? 

mine is almost 2 years old. I did the text chat with customer service and they couldn’t help me. 

[Vantml715]

Sorry. It's too bad the company doesn't do a better job of making their product. We are such a throw away society.Sent from my Galaxy

[Fuzzipupp]

Same exact thing just happened to me and the reason I bought it was because it was supposed to be water proof to 50 feet!

[Fuzzipupp]

Exact same thing just happened to me as well!

[Lisas12345]

Same happening to mine. It wont re set. Had it just over a year  my last one didn't last much longer than that. Whats the point having a fitbit if they need replacing nearly every year. May have to to look at other products

[Vantml715]

Having to replace your fitbit every year is called job security for the makers of fitbitSent from my Galaxy

[CPapa]

I’ve had the same exact problem. I got my Fitbit almost 2 years ago and never once put it in water because that is how my previous one broke. However, this year I’ve been swimming a lot and it’s been a hassle to have to run it to a safe place every time I go so I did some research and found that it is meant to be very durable in the water for up to 50 meters. I then took it swimming in a lake and a pool (obviously not going very deep) and it just about lost all it’s battery when it had usually been able to stay at a high percentage for several days in a row. Charging took the whole night and after I wore it to the pool the following day, I found condensation at the bottom and the screen had blacked out. It now won’t charge or react when I click the button on the side. My Fitbit app, however, still claims that the watch is at 100% battery.

[PamVkamp]

Swam yesterday with mine on too. The time would show and when I press the button on the side, the smile icon would show. So I charged it overnight, now my screen does not display, it does vibrate when I get a notification, just can’t see the screen. I did a chat with support and they had me do a reset, didn’t change anything. So now I’m waiting on an email from support to let me know what to do next.