help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Inspire didn't record steps

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-05-2020 08:07

‎02-05-2020 08:07

I walked 4 miles this morning and when I got home, my fitbit showed 0 steps, 0 calories.. 0 everything. I did a reset by connecting it to the charger/holding button down and now it seems to be tracking, but is there any way to get that walk added for the competition I'm in? I tried adding the walk manually and have it tracked on both my apple watch and runkeeper... but it won't let the steps count.

Best Answer
Labels:
0 Votes
1 REPLY 1

‎02-06-2020 09:25 - last edited on ‎03-20-2025 07:10 by Fitbit Moderator

‎02-06-2020 09:25 - last edited on ‎03-20-2025 07:10 by Fitbit Moderator

@aja0616 Welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your missing steps and thank you for troubleshooting this issue. What you did is the recommended way to keep a track of your missing steps. Sadly manually logged activities won't towards your challenges so at this there isn't much you can do about this.

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes