Fitbit Inspire differing step counts from the app

[56Leslie]

My Inspire shows 6,248 steps as of last sync yet the Fitbit app on my iPhone 12 Pro shows 6,129. Syncing does not raise he count on the app to mail ch the count on the device. What is the second lotion to this number n- syncing of device and app?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @56Leslie, welcome to our Fitbit Community. Regarding the steps syncing issue that your Fitbit Inspire has experienced, I'd like you to try restart it as described in this help article.

Also, make sure that your phone has the most recent Fitbit app version installed. If the app is up to date, try logging out of the app, restart your phone, open the app and log in. Finally, sync your Fitbit Inspire and see if it the issue doesn't happen again.

Keep me posted on the outcome.

[56Leslie]

Restart seems to have worked. I will save your other suggestions in case this occurs again

[JuanJoFitbit]

@56Leslie, that's great news! I'm so glad to hear that your Inspire HR is registering the correct information again. Thank you for posting the update here. Don't hesitate to get back if you see anything unusual.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀