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Fitbit Inspire feedback

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‎09-02-2020 11:59 - last edited on ‎09-03-2020 06:06 by Fitbit Moderator

‎09-02-2020 11:59 - last edited on ‎09-03-2020 06:06 by Fitbit Moderator

Bought an Inspire HR 9 months ago for my daughter: had to return #1 because it just didn't work, out of the box, Got a replacement. #2 lasted 8 months and then screen swipe ceased to work. Fitbit sent a replacement. #3 came without the screen working; Fitbit couldn't have tested this unit! Now I had to send it back to Fitbit and am waiting for #4. But this is not a rare event as I have learnt. I bought a Charge 3 and 8 months later it couldn't keep a charge, and so I got a replacement from Fitbit, which is still working. So that's 6 Fitbit trackers for 2 working ones in 9 months. China is manufacturing lots of products, but perhaps it would be better if Fitbit engineers were rewarded for reliability not just functionality. It's hard to get too excited about such shoddy products.

 

 

Moderator edit: updated subject for clarity

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‎09-03-2020 06:05

‎09-03-2020 06:05

Hi @Tonyryb, thank you for participating in our Fitbit forums. I'm sorry to hear about the experience you've had with your Fitbit device. I totally understand how frustrating this is and we appreciate your feedback and comments since this helps us to keep improving.

 

Don't hesitate to get back if you need more assistance and we'll be happy to follow up.

JuanJo | Community Moderator

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‎09-06-2020 05:44

In response to JuanJoFitbit

‎09-06-2020 05:44

Rather than dealing with anecdotes like mine (and there are many), I would like to see some statistics  on reliability of fitbit Including total failures, frozen screens, dead screens and such. Reviews that only talk about functionality are meaningless when units fail. If fitbit thinks they are the best in this regard, they should lead the industry with published benchmarks. What are the design requirements?

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