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Fitbit Inspire not responding

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‎11-18-2019 02:25 - last edited on ‎11-19-2019 04:25 by Fitbit Moderator

‎11-18-2019 02:25 - last edited on ‎11-19-2019 04:25 by Fitbit Moderator

Can't  get my Fitbit to turn on or connect any advice please

 

 

Moderator edit: updated subject for clarity

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‎11-19-2019 04:43 - last edited on ‎05-16-2025 10:53 by Fitbit Moderator

‎11-19-2019 04:43 - last edited on ‎05-16-2025 10:53 by Fitbit Moderator

@Aarcolrian Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your unresponsive Inspire. Not sure if this is a charging or display issue so I suggest you try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves.

Let me know how it goes.

Alvaro | Community Moderator

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