Fitbit Inspire not syncing or sending reminders

[ktyanasak]

Within the last week or so I noticed that my Fitbit isn't syncing my exercises anymore. I have it set to auto-track my aerobics and walking after 15 minutes, but it just randomly stopped tracking it in my activities section. I also noticed that it isn't sending me my hourly reminders to move. I have double checked all my settings, and nothing has changed there. I also restarted my fitbit. No success there. Is there something else I can do to fix these errors? 

[NellyG]

Hi @ktyanasak  Try restarting it several more times, but if that doesnt help then please come back here.

Restart your tracker

[ktyanasak]

I tried restarting it 5 times in a row, but it still isn't sending me reminders to move or auto-tracking my activity. 

[NellyG]

Thanks for confirmingbthat. I've  flagged a moderator to come and he you.l

[YojanaFitbit]

Hi @ktyanasak nice to see you on the Fitbit Community Forums. Thanks for the heads up @NellyG. I'll be glad to give you a hand with the issues that your Fitbit Inspire is having with the feature SmartTrack and Reminder to move.

Thanks a lot for trying those instructions. Since it didn't work, I'd recommend wait until you get the information from our team, as I've requested them to create a case on your behalf. You should soon receive an email from Customer Support shortly. 

Let me know if you have questions about it.