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Fitbit Inspire not syncing with Windows 10

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‎07-22-2019 14:35 - last edited on ‎07-23-2019 07:37 by Fitbit Moderator

‎07-22-2019 14:35 - last edited on ‎07-23-2019 07:37 by Fitbit Moderator

I recently downloaded the Fit bit app for Windows but following an initial synching I have not been able to synch the fit bit with the app whenever I try to do so. I get a message saying that my connection is trying to find the tracker even after I have plugged in my fit bit to the laptop. I have tried rebooting while the fit bit is plugged into my laptop and still receive the message in the app that it is searching for my fit bit device. Is there a fix for this problem? Many thanks in advance.

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎07-23-2019 07:39

‎07-23-2019 07:39

@Meridy, welcome to the Fitbit Community! I hope you're doing well!

 

Let me help you syncing your Inspire with your computer and thank you for restarting your device. Please follow these instructions to help solve the issue.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-23-2019 18:49

In response to AlvaroFitbit

‎07-23-2019 18:49

Thank you, Alvaro, for your assistance. The reference information is most
helpful. I was able to confirm that my Bluetooth is on but I am reluctant
to try deleting my fit bit app since my fit bit is able to track the time
and my daily steps and I don't want to lose this functionality by deleting
and reinstalling the Window fit bit app. For now I will keep track of my
daily steps in a paper journal. Best regards,
Meridy
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‎07-24-2019 00:01

‎07-24-2019 00:01

I have the same issue but mine will sync with either windows or iOS don’t think there’s any fix

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