Fitbit Inspire not tracking steps accurately

[Ltmaxangel]

I have done everything suggested and it wont do steps accurately.  I have had no help from Fitbit. I dont know what to do . It quit after the update. It doesn't show my days of workout either.  I walk 4 miles it says 2. I am frustrated and no response from Fitbit 

Moderator edit: format

[DavideFitbit]

Hello @Ltmaxangel, welcome to the Community forums, I'll be glad to help you with this. 

Thank you for sharing that you've been having trouble with your Inspire HR that is not tracking steps accurately. 

Before considering other options, could you please provide a few extra details about what you've been experiencing with the accuracy of your steps? Is this happening during a specific activity, like driving, or if you're seeing this during the day with regular use of the watch? 

In the meantime, here you can find more useful information about the accuracy of Fitbit devices, and make sure to try to complete a restart procedure. 

Please keep me posted. 

[Ltmaxangel]

I walk a 4.1 mile trail and it says I walk 2 miles. I have done all the
recommended steps to remedy this and it has not helped. Also it doesn't
track my exercise days, the running man, and has not since the fitbit
update. ..
Thank you for your help. Sincerely

Moderator edit: removed personal info

[DavideFitbit]

Hello, thank you for your feedback and confirming that you already tried all the troubleshooting steps mentioned earlier @Ltmaxangel. Sorry for the late response. 

I've proceeded to send your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know if you have further questions.