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Fitbit Inspire touchscreen does not work

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‎08-13-2019 02:45 - last edited on ‎08-14-2019 06:55 by Fitbit Moderator

‎08-13-2019 02:45 - last edited on ‎08-14-2019 06:55 by Fitbit Moderator

Hi all, I just got my Fitbit Inspire a couple of days ago and my touchscreen still isn’t working. Which I wasn’t as annoyed about because I could still track my steps. Somehow, however, the Smart Wakeup turned off and I can’t figure out how to turn it on. With the touchscreen not working, I can’t turn it on that way. I even tried going through the app and on the website, but nothing worked. Even a reset did nothing. Any advice on how to get the Smart Wakeup enabled and how I can get the touchscreen to work? Thanks!

 

 

Moderator edit: updated subject for clarity

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‎08-14-2019 08:41

‎08-14-2019 08:41

@Annaleea, welcome! It's good that the community is growing!

 

Let me help you with you with your Inspire screen not working and thank you for troubleshooting this issue. Since the device is presenting this issue besides the settings issue I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎02-17-2020 20:16

In response to AlvaroFitbit

‎02-17-2020 20:16

Can I get the same email you sent to Annalee? My Inspire touchscreen does not work either, although it did initially for a week or so.

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