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Fitbit Inspire undercounts running steps

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‎01-09-2020 14:11

‎01-09-2020 14:11

I am frustrated with my Inspire under counting the steps I take when I run. I can usually add them in myself under exercise, but my device still shows that I did not make my hour goal. I counted the steps myself, so I know I went over the goal. The app updates but the device still has me missing the goal. How do I get my device to accurately count my steps when I'm moving faster than a walk?

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‎01-09-2020 14:22

‎01-09-2020 14:22

Are you on a treadmill holding hand rail with fitbit wrist?  If so those steps often are not detected.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎01-09-2020 14:52

In response to JohnnyRow

‎01-09-2020 14:52

No, regular running with my arms moving. My Inspire can't seem to keep up if I'm taking fast steps.

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