Fitbit Inspire unresponsive

[asfa]

Hello,

My Fitbit has started being unresponsive to taps and giving the wrong time days before while failing to detect accurately my activity.

Then, when the battery was low and I charged it I only got a black screen. It doesn’t vibrate when plugged in. It doesn’t show on my phone. I have tried the restarting tips but nothing seems to work on it. 
The screen is black and it seems like it has been turned off completely despite numerous taps, hours charging and restarting procedures. 

Do you have any idea what I can do?

Moderator edit: subject updated for clarity

[DavideFitbit]

Hello @asfa, welcome to the Community forums. 

Thank you for sharing that you've been experiencing this problem with the Inspire that is no longer responding and confirming that you already tried the restart. 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know about the outcome.