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Fitbit Inspire won't pair or sync

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‎08-23-2020 17:45 - last edited on ‎08-24-2020 12:15 by Fitbit Moderator

‎08-23-2020 17:45 - last edited on ‎08-24-2020 12:15 by Fitbit Moderator

My Fitbit will not sync I have tried for stopping it I have tried uninstalling and reinstalling I cannot pair or sink

 

 

Moderator Edit: Clarified subject

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‎08-24-2020 12:33

‎08-24-2020 12:33

@Billiebuzz Thanks for stopping by! 

 

Let me help you with your Inspire not syncing nor paring. What do you see on your account? Does it show any data (steps, distance, activities)? I suggest you try to clear the link between your phone and your tracker by doing the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here and here.

Let me know how it goes.

Alvaro | Community Moderator

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