Fitbit Won't Connect

[AJSharpless]

My Inspire 2 Was Connected To My iPhone 8 ‐ somehow it got disconnected and I cannot get it yo reconnect. I get through all of the steps up to the point of the 4 digits, then it says "connecting to fitbit".... and ends there. I've removed it, re-added it, turned off Bluetooth, turned it on, powered off, powered on, reset my fitbit, deleted the app, reinstalledit - all multiple times... What can it be ?!

[ManuFitbit]

It's good to see you participating in the community for the first time @AJSharpless.

Thank you for sharing the inquiry regarding your Inspire 2, and the attempts performed in order to set it up.

Thanks for the steps tried prior to posting and let me help you to get the Inspire 2 set up with your iPhone. I'd recommend updating your phone's OS to the latest version. Have you also made sure to turn off other Bluetooth connections that are nearby?

If that's correct, even though you've tried some steps, please give one last try to the following in the given order:

1. Log out from the Fitbit app.
2. Force quit the Fitbit app and reboot your phone.
3. Restart your Inspire 2.
4. Open the Fitbit app, log back in and tap on your phone and device picture > Set Up a Device.
5. Choose your Inspire 2. You may need to scroll down to find this option.
6. Follow the onscreen instructions and wait until the firmware update is completed.

[AJSharpless]

Completed actions above, still nothing. Keeps saying 'Something went wrong and aborts.

[RPinzon]

I have a Samsung A51 and I'm trying to setup an Inspire 2, but I'm having the same issue as AJSharpless. I enter the 4 digit code and it says "Connecting to fitbit" and then I get a message saying "Activate Bluetooth to setup the device". The bt turns to off automatically during the conection process and I have tried every suggestion on this forum and other websites with no results.

[Terri1155]

My Inspire 2 no longer connects to my iPhone.  I’ve had this problem multiple times. Several months ago Fitbit customer service offered a discount for a new tracker but after the call I was able to connect and disregarded the offer.  Now they say since that offer expired after 30 days, there’s nothing they will do, now that it’s not connecting at all.  My question is, what is the lifespan for an Inspire tracker? Do I purchase a new one expecting it to be useless in two years?

[subs.peg]

Same situation here, except that after trying all of the steps myself, I called their tech support. They made me try them all again, (didn't believe me I guess) and then said they would send me another one. The other one arrived today, and guess what, it won't pair either. My sync with the first one suspiciously stopped on the exact date my premium subscription ran out. In the process of following the steps, it wouldn't pair again, so of course it can't sync! Hmmm...Apple has also had several important iPhone updates recently, so I have to think it could also be that Fitbit hasn't kept up with that. So now I have two fitbit inspire 2's that work just fine for tracking, but won't pair or sync with my phone (and Humana.)

[Squeezy2014]

Same here. Inspire 2 wasn't connecting to app and I disconnected and attempted to re-pair. Have tried on 4 different devices - two apple two android, all different models. The apple devices at least manage to get to the 'enter 4 digit code' stage but no further. The two android devices don't even find the device. Have tried deleting and reinstalling app, switching off phone or tablet, rebooting Inspire 2 etc but no joy. 

Are Fitbit trying to push us away from their products? If so they are doing a great job. 

😡😡😡😡