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Fitbit app not capturing hourly activity

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‎04-28-2020 08:09 - last edited on ‎05-07-2020 06:37 by Fitbit Moderator

‎04-28-2020 08:09 - last edited on ‎05-07-2020 06:37 by Fitbit Moderator

Having an issue when my app does not capture hours with 250 steps. My watch is showing activity hours correctly but the app misses hours every other day or so. The steps reflected on the app are accurate but it will it won’t show I completed an hour with 250 steps 

 

 

Moderator edit: updated subject for clarity

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‎05-07-2020 06:48

‎05-07-2020 06:48

@jzednicek Thanks for stopping by! Sorry for the delay in my reply.

 

Let me help you with your with your Fitbit app not showing your hourly steps. Try logging out from the app, restart your phone and log back in. If the issue persists then try removing the reminders to move, save and sync then enable them again.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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