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Fitbit app not showing sleep patterns, gets stuck

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‎03-07-2021 06:58 - last edited on ‎03-08-2021 11:18 by Fitbit Moderator

‎03-07-2021 06:58 - last edited on ‎03-08-2021 11:18 by Fitbit Moderator

Not working! It freezes the entire app!

 

 

Moderator Edit: Clarified subject

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‎03-07-2021 07:10

‎03-07-2021 07:10

Are you using the iOS app? If so, have a look at the following thread where Fitbit are posting updates on a known problem that might be the cause of your issue:

 

https://community.fitbit.com/t5/iOS-App/Fitbit-app-crashes-with-new-app-update-3-39-when-using-an-iP...

 

 

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‎03-08-2021 11:19

In response to SteveH

‎03-08-2021 11:19

@KayteeBg08 It's great to have you here! 

 

Let me help you with this. As @SteveH mentioned this could an issue affecting the iOS  app. Still I suggest you log out from the app, restart your phone and log back in. After this check if you can access the sleep area.

 

Hope this helps.

Alvaro | Community Moderator

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