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Inspire HR strap wont attach

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‎09-06-2020 07:45

‎09-06-2020 07:45

The strap popped off my inspire HR yesterday and it keeps coming off. The problem is not with the strap but on the fitbit itself there is a groove that has developed near where one of the pins goes, so it keeps coming apart. Have only had my fitbit 8 months. Can I get a replacement for this as no strap will fit it now.

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3 REPLIES 3

‎09-06-2020 20:03

‎09-06-2020 20:03

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options
https://myhelp.fitbit.com/s/support?language=en_US

Stepping in the U.S.A. since September 2013. Android 14

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‎03-05-2021 02:07

‎03-05-2021 02:07

Hi,

I just had the exact same issue. Did you get any replacement of the tracker or any answer from fitbit help?

Thanks in advance

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‎03-08-2021 11:15 - last edited on ‎11-04-2025 09:33 by Fitbit Moderator

In response to MarionNelly

‎03-08-2021 11:15 - last edited on ‎11-04-2025 09:33 by Fitbit Moderator

@MarionNelly It's good that the community is growing! 

Let me help you with this. Support will check your tracker's warranty and provide options accordingly. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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