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Fitbit app

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‎06-09-2022 00:44 - last edited on ‎12-18-2022 22:22 by Fitbit Moderator

‎06-09-2022 00:44 - last edited on ‎12-18-2022 22:22 by Fitbit Moderator

Hi everyone.

I have just bought an inspire 2. After synching with my phone I was redirected to the Google store to download the app but was given a message that my device is incompatible.

Do I have to have the app to use my phone?

I had a fit bit previously and my details are on the website. Can I not just use the website instead?

Hope someone can help.

Thanks

Tim

 

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‎06-09-2022 04:22 - edited ‎06-09-2022 09:19

‎06-09-2022 04:22 - edited ‎06-09-2022 09:19

Hello @Timbrogan and welcome to the Community.  I looked at your profile and saw that you joined Fitbit one month before I did.  Older Fitbits used Fitbit Connect to sync with computers.  The current devices aren't compatible with Fitbit Connect at all and you need a compatible phone or tablet .  Your phone needs to support Android 10 to get the Fitbit app from the Google Play Store.  Can you upgrade your phone's OS?

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎06-09-2022 04:31

In response to LZeeW

‎06-09-2022 04:31

Hi there.
Thank you very much for your comment.
I have just bought a new mobile with android 10. So hopefully the app will work.
Cheers
Tjm



Sent from my Samsung Galaxy smartphone.
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