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Fitbit customer service

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Iv had several fitbits and now have an inspire hr. big hunk of junk. Doesn’t hold a charge, screen does not always work, and it randomly vibrates for no reason. Fitbit customer service will not replace it without sending it back first which can take up to 2 weeks. I am A professional body builder and have not taken it of for 4 years unless I’m competing, or if it’s charging. This is such bad business. I will never purchase another one nor will i recommending to my clients, i own a weight loss center and have recommended it to hundreds of clients. I’m switching to Garmin and so will my clients because this is absolutely terrible business! Shame on you Fitbit!

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I have the same problem, though I don't use mine professionally. Sent it back.  Will see what happens next. But I agree, I have been a loyal customer since the get-go and now I feel like my emails are being answered by Google translate.  It has not been impressive at all.  I've been without for two weeks and am realizing its pretty easy to live without the thing altogether - I still run. I write my distance down with a pencil.  I know what to do when that breaks. 

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I just went thru two days of online chats for my issues.

They are sending me a new device.

 

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How did you get them to do that? Because I went All the way up the chain. And they refuse to send me a new one till they get my old one back and I don’t  want to give it up unless I have A new one because I don't Want to lose 2 weeks of data. 

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I have no idea.This just happened yesterday .In total I chatted with 5
different agents .I already have the shipping info and I am to recycle my
device.It is only 2 weeks old.
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