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Fitbit not recording activity

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‎02-14-2020 08:57

‎02-14-2020 08:57

I went snowshoeing 2 days in a row and my FitBit didn't record it as an activity either day.  Only steps recorded.  Yesterday when I did some shoveling though it did record that as a daily activity.  I don't get it.  I snowshoed with poles even and that isn't a workout?  I'm very disappointed in this bracelet.  My previous cheaper FitBits were much more reliable....

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‎02-16-2020 09:33

‎02-16-2020 09:33

@cmb353 Welcome to the Fitbit Community! I hope you're doing well! Sorry for the delay in my reply.

 

Let me help you with your activity detection. Your device detects activities based on the motion on your arm. The automatic detection is a feature called SmartTrack. For example when using the elliptical machine make sure you have the moving bars so your device detects the motion and record the activity itself, once an Elliptical activity is saved on your account it should show on the Recent Exercise area. If your heart rate is high but there isn't much motion (yoga, weight lifting, etc.) then these activities will be difficult to be detected by your device. Still you can manually log your activity so you have a record on your account or use the activity mode on the device itself.

 

Let me know how it goes.

Alvaro | Community Moderator

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