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Fitbit not syncing

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‎08-21-2019 05:39

‎08-21-2019 05:39

My fitbit won't sync, it just comes up with a red exclamation  mark on the app as I try to sync it, it isn't  tracking steps, presumably  because  of this issue. I have reset my tracker, uninstalled  and reinstalled the app, all to no avail. It is a fitbit Inspire.

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‎08-22-2019 01:56

‎08-22-2019 01:56

Hi @Juslouise  What phone are you using? Is it on the Supported Devices List?

Try all the suggestions in THIS Help Article on syncing problems

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-22-2019 07:33

‎08-22-2019 07:33

Me too. Was working on for a month, now no connectivity. I'm taking mine back to Wal-Mart and getting a different brand.

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‎08-22-2019 07:44

‎08-22-2019 07:44

Thanks for your replies, having reset the tracker and then uninstalled and re  installed the app, it appears to be working  again.

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‎08-22-2019 10:59

In response to Juslouise

‎08-22-2019 10:59

@Juslouise  Im glad it is working again

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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