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Fitbit stopped working

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‎08-16-2022 15:51 - last edited on ‎12-18-2022 22:11 by Fitbit Moderator

‎08-16-2022 15:51 - last edited on ‎12-18-2022 22:11 by Fitbit Moderator

I ordered my Fitbit on Amazon on December and it stopped working on July.  Only 7 months later.  I need a replacement 

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4 REPLIES 4

‎08-16-2022 16:05

‎08-16-2022 16:05

Hello @OlgaPerez7 

 

Can you share with me what’s going on with your Fitbit Inspire 2? I might be able to help you resolve the issue you are experiencing. Are you still trying to keep it charged? 

😃 Hopefully I’ll be able to provide you with an answer. 

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‎08-16-2022 19:06

In response to SunsetRunner

‎08-16-2022 19:06

It is dead. No charge, no power , no nothing.

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‎08-16-2022 19:07

In response to OlgaPerez7

‎08-16-2022 19:07

I need to access customer support to reset a replacement, but somehow the app keeps giving me the run around and not taking me to customer service.

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‎08-17-2022 05:04

In response to OlgaPerez7

‎08-17-2022 05:04

Hello again @OlgaPerez7 

 

I apologize for the slow response. Here is the Fitbit Customer Service information you requested. 

USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)

Mo information can be found here: https://myhelp.fitbit.com/s/support?language=en_US

 

😉 I hope this provided you with the answer you were seeking. Please let me know. I do hope your able to get your Fitbit Tracker sorted out quickly. 

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