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Fitbit will not scroll anymore.

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‎07-03-2019 08:22

‎07-03-2019 08:22

Hi

I have had my fitbit since the end of April so not long. It has suddenly stopped scrolling and isn't  showing any heart minutes recording. I have reset it a number of times now. I use mine everyday so getting frustrated. I do not know how to go about getting it replaced as it is still in warranty.

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5 REPLIES 5

‎07-03-2019 09:55

‎07-03-2019 09:55

Hello there,

I just noticed my Fitbit HR scree is also not scrolling.  I went out to my car and put it in the charger, but the normal screen of the battery did not appear, just the date.  I hope this is just a software issue and can be fixed.  Hopefully admin will respond quickly.  I do have to say tho, the iPhone screen is still working and monitoring my steps. I like to keep track during the day and as I  cannot bring my cell phone into work, I feel like a fish out of water.  I too purchased my fitbit the end of April so it is not very old and it has not suffered any damage to the unit in that short period.  

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‎07-04-2019 05:29

In response to vevans7

‎07-04-2019 05:29

Same just happened to me. Still tracks on my phone, but can't scroll on the Fitbit. How do you reset it?

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‎07-04-2019 05:35

In response to Tpoddy

‎07-04-2019 05:35

Hi
You need to hook it up to the charger and press the side button for atleast
5 seconds ing a smiley face shows on the screen. That will reset it. I was
told to do that atleast 3 times. It never worked for me and I spoke to a
representative on a chat and was asked to try and change the village. I did
that but my fitbit still wouldn't scroll and the heart monitef wasn't
recording my heart rate. Just blank. Today it has died after fully charging
it over night. Have had to charge it again. I am now being sent a
replacement tracker. I am glad I spoke to a representative. I hope this
help.
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‎07-05-2019 13:01

In response to HevParker

‎07-05-2019 13:01

Thank you...I chatted with someone and they talked me through the steps and I got it going again. I suggested that they post these instructions in the help section so others will know. (It was basically what they told you)

Sent from my iPad
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‎07-05-2019 13:03

In response to HevParker

‎07-05-2019 13:03

Yes. thank you. I chatted with them and they told me what to do and got me going again! Sorry yours didn’t work out.

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