Fitbits bluetooth not working

[T.r.ledbetter]

I have received a brand new inspire hr today as a birthday gift. I am trying to set it up with my app but it took hours to first sync and now it will not connect to update meaning I cannot use it. What is going on ? If this isnt fixed then I think ill be asking for my money back. Very dissatisfied

[Julia_G]

Hi, @T.r.ledbetter , sometimes there are Bluetooth issues.  That usually does not mean that the BT is defective, but there are a lot of factors that can interfere with bluetooth.

I am not sure whether you have got as far as connecting your new Fitbit to your account - if you have, that is a definite sign that Bluetooth is working, but updates are often tricky.

My best advice would be to make sure that your new Fitbit is plugged in and charging, amd whatever device you are trying to use to update / sync (your phone?) is nearby and well charged with Bluetooth turned on, and all other nearby Bluetooth devices  are out of range (30+ feet to be sure) or turned off.  

Before re-trying it may help to restart Bluetooth on your phone (or other device you are using to sync) and also to give your Fitbit a restart:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. The pins on the charging cable must connect securely with the port.
3. Press and hold the button on your tracker for 5 seconds. 
4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

Then I would really just go away and do something else - I know how annoying a suggestin that is, because everyone wants to play with a new toy!  But patience does help.

Just in case you still are getting nowhere after the patience of Job  - most phones work well with Fitbits, but have you checked to make sure that your phone is a compatible device?  Here’s the link https://help.fitbit.com/articles/en_US/Help_article/2315 .

Please do post again if you are still have trouble, giving as much information as you can: what phone/tablet/computer are you using, what error messages you are seeing, where you get stuck.  There is always someone here to help.

Good luck, and welcome to the forums!