Hi @jblsparks, welcome to the Community Forums! Sorry for the delay in responding your post.
Thanks for bringing this to our attention and for trying a restart process before posting. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon.
In the meantime they contact you, let me know if you have any additional questions.
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