help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

HR recrding exercise twice

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-30-2020 11:29

‎03-30-2020 11:29

Recently, I'm finding that my activities are recording twice.

For example, yesterday I went for a ran. I started the run on my watch and when I synced with my phone when I got home it gave me two records. Both different to the record on STRAVA too.

Its happened a few times recently.

Anything I can do to stop it?

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎04-01-2020 04:15

‎04-01-2020 04:15

Are you recording with both Strava and Fitbit? Are these accounts connected. 

Best Answer
0 Votes

‎04-01-2020 05:36

In response to Rich_Laue

‎04-01-2020 05:36

Yes they are connected.

Yesterday I didn’t get two running records on my Fitbit even though I started both STRAVA (for the distance and speed cues) and fitbit! No idea what’s going on...

Best Answer
0 Votes