Heart rate data no longer showing for exercises

[Terri-Stewart]

My app used to show heart rate data for exercises - time in heart rate zones, a nice little graph - very helpful information. Now I only see calories burned and impact on the day. The heart rate still shows in all other parts of the app - sleep, full day graph - just not during tracked exercises. Any information or help would be greatly appreciated! Thank you!

[Ozzie65]

Hi @Terri-Stewart - It should be there. Can you post a screen-shot?

[Terri-Stewart]

Yeah, I have tried to post a pic but error saying invalid HTML

[Ozzie65]

 

Hi @Terri-Stewart - This is how your activity should appear in the app. Is your app up to date?

[Terri-Stewart]

That is how my app used to look, yep. But ever since around August 1, it no longer has that info. Both my app and Fitbit are showing as being fully up to date

[Terri-Stewart]

I will try to delete and reinstall app I guess 

[sn2019]

Uninstall/install app won't do it. This is a known issue since July 28, 2019.

https://community.fitbit.com/t5/Fitbit-com-Dashboard/Heart-rate-information-not-showing-on-activity/...

[Terri-Stewart]

Thank you for the link. I am glad I am not the only one with this issue. Hopefully a fix will be soon. This is important info for a lot of people!