Heart rate not registering correctly on Inspire HR

[nibbio]

Hello!

My Inspire HR will show a higher heart rate on the actual watch, but when it syncs with my phone, it won't show the correct heart rate for the given time. For me, this is very important because I need the HR data to track a medical condition that elevates my heart rate. Suggestions? Have already restarted it several times.

Moderator edit: format. 

[AndreaFitbit · Accepted solution]

Welcome to the Fitbit Community, @nibbio. Thanks for letting us know that you have restarted your Inspire HR to register your hear rate accurately.

As with all heart-rate tracking technology, accuracy is affected by personal physiology, device location on your arm, and type of movement.

For a more accurate heart-rate reading:

• Wear your Fitbit device on top of your wrist, and make sure the back of the device is in contact with your skin.
• When you’re not exercising, wear your device a finger’s width above your wrist bone.
• During exercise, wear your device a bit tighter and higher for an improved fit. The band should be snug but not constricting (a tight band restricts blood flow, potentially affecting the heart-rate signal). Many exercises such as bike riding or weight lifting cause you to bend your wrist frequently, which could interfere with the heart-rate signal if the watch is lower on your wrist.

I hope this information helps.