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Heart rate stopped working

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‎07-19-2020 18:04 - last edited on ‎07-21-2020 16:31 by Fitbit Moderator

‎07-19-2020 18:04 - last edited on ‎07-21-2020 16:31 by Fitbit Moderator

Just purchased inspire HR today. Heart Rate worked for a short time, now no reading on fitbit and when looking at app on I-phone "No heart rate readings". Very disappointed/frustrated, tried everything I have seen in message board and tried to get help with fitbit text. I will try to return the inspire HR to Best Buy in the morning for refund.

 

Moderator Edit: Clarified subject

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‎07-20-2020 08:05

‎07-20-2020 08:05

Plugged inspire HR into laptop last night and HR function immediately starting working - great joy - only for about two hours then the HR function on the inspire HR stopped working. I could care less about the syncing portion bought the inspire HR for the HR function to help ensure workout levels reached.

Unreal that Fitbit expects customers to spend hours trying to figure out issue on a message board and or by doing all these different steps. The HR reading works then does not work, again very disappointed as I expected more from Fitbit.  

Thank you,

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‎07-21-2020 17:48

In response to MontyCarl

‎07-21-2020 17:48

Hi @MontyCarl. Welcome to the Community Forums.

 

Thanks for letting me know that your Inspire HR isn't tracking your heart rate and for the steps tried prior posting. I understand how important for you is to get accurate details from your tracker and I'm sorry for this inconvenience. Even though you've tried some steps, please give a try to the following in the given order:

 

  1.  On your Inspire HR, open the Settings app.
  2. Scroll down and turn off the Heart Rate settings.
  3. Restart your Inspire HR to refresh its performance.
  4. Turn back on the Heart Rate settings.
  5. Try tighten the band so that it doesn’t slip on your wrist. For more detail, check this help article.

 

By the way, I’ve moved your post to this new thread so you can receive more related responses about the issue experienced with your tracker, as well to keep our forums organized and on-topic.

 

Keep me posted.

 

 

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