Incorrect heart rate graph on app

[nhyt]

Got my Inspire HR today, tested it against my Polar H7 doing circuits. Quite happy to see it match up well.

A few hours later, when I went back to check the entry in the app, the avg and max heart rate, as well as the heart rate trace, were completely changed from when I saw it immediately after the workout. Now they do not match the Polar results. The zone breakdown is still correct, as is the total calories expended. On the Exercise page, the average is still correct. On the fitbit.com dashboard, I can still see the original (correct) results (max, avg, trace, calories, etc).

I'm quite puzzled by what's gone wrong in the app. It clearly had the right results before!

Moderator Edit: Clarified subject

[RicardoFitbit · Accepted solution]

Hi @nhyt, welcome to the Community Forums! 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which mobile device are you using? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the operating system version of your phone is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

Keep me posted and let me know if you have any additional questions. 

[nhyt]

Thanks @RicardoFitbit! I tried the steps and it worked.

[RicardoFitbit]

You're welcome @nhyt, thanks for your reply.

I'm really happy to know that your issue was resolved after trying the troubleshooting steps that were shared on my previous post. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

Because your issue was resolved and just if you're interested, I want to suggest you to visit our discussion forums and participate over there. There are several users that share helpful information and tips about eating well, how to manage your weight, better sleep, a mindful lifestyle and some inspiring stories too!  

Thanks for being part of the Fitbit family, it was a pleasure to assist you.