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Inspire 2 Not Getting Info

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‎04-08-2022 14:10 - last edited on ‎12-18-2022 22:36 by Fitbit Moderator

‎04-08-2022 14:10 - last edited on ‎12-18-2022 22:36 by Fitbit Moderator

Good afternoon! 

 

So, the last 2-3 weeks or maybe longer, Inspire 2 is not keeping track of sleep well, not keeping track of my Health Metrics, not giving me a Readiness Score and definitely not giving me notifications like hand washing, etc.

 

It is up to date. 

 

 

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Accepted Solutions

‎04-08-2022 16:18

‎04-08-2022 16:18

@brittanyann23 I'm sorry to hear that. Have you tried restarting your Fitbit? That's usually the first thing I try when my device isn't behaving as I expect it to. 

Community Council Member

Amanda | Wyoming, USA
Pixel Watch 3, Inspire 3, Sense | Android


View best answer in original post

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9 REPLIES 9

‎04-08-2022 16:18

‎04-08-2022 16:18

@brittanyann23 I'm sorry to hear that. Have you tried restarting your Fitbit? That's usually the first thing I try when my device isn't behaving as I expect it to. 

Community Council Member

Amanda | Wyoming, USA
Pixel Watch 3, Inspire 3, Sense | Android


Best Answer

‎04-09-2022 08:55

In response to alexthecat

‎04-09-2022 08:55

No I haven't.  I will try right now.

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0 Votes

‎04-09-2022 13:19

In response to brittanyann23

‎04-09-2022 13:19

@brittanyann23 cool... let me know how that goes for you. If that doesn't work, there are other things you can try. 

Community Council Member

Amanda | Wyoming, USA
Pixel Watch 3, Inspire 3, Sense | Android


Best Answer

‎05-17-2022 09:40

In response to alexthecat

‎05-17-2022 09:40

Sadly, still no notifications. 

Best Answer

‎05-18-2022 14:47

In response to brittanyann23

‎05-18-2022 14:47

same still is not working. I have rebottes to.

Julie Ann Demaree
Best Answer

‎05-18-2022 16:21

In response to brittanyann23

‎05-18-2022 16:21

Hi how are you

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‎05-18-2022 16:21

In response to Julsjad2007

‎05-18-2022 16:21

Hi how are you 

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0 Votes

‎05-21-2022 03:37

In response to alexthecat

‎05-21-2022 03:37

how do you restart?

 

Best Answer

‎05-21-2022 07:57

In response to alexthecat

‎05-21-2022 07:57

My sleep and heart rate have disappeared from my Fitbit. I have restarted it many times with no success. I contacted Fitbit twice via their chat and got absolutely no help. In fact, the chat "techs" closed the chat before I got any helpful answers. I've lost my stats since May 2. And now my user name has been changed! I have been a Fitbit user since 2014. I'm ready to go to a Garmin.

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