Inspire 2 Not recording Activity History

[JeanneQuilter]

My Inspire 2 is not recording activities in my history even when I've been active. Some days, it shows many activities that only lasted a minute or 2, but then won't show longer activities for multiple days in a row. For example, I downhill skied 2 days this week. It showed one day in the history list but not the other. The daily summary of steps, miles and zone minutes seems to be correct. 

Where do I find details on exactly what activities are recorded in history? And which days are counted in the Weekly Exercise Goal. It seems quite random. Days that I had little activity may count as a Weekly Exercise Goal but another day with 5.43 miles and 446 zone minutes didn't. I know what days are included in my "week" so that's not the issue. Confused and frustrated! 

I'd appreciate any insight. (: 

[YojanaFitbit]

Hi there @JeanneQuilter, welcome to the Community Forums. 

Please note when a specific exercise is not available within the exercises we offer, we suggest to use "Workout" (which is a generic catch-all for other types of exercise). Once you finish the activity, you can rename the activity to "Skiing". Please note that the amount of calories burned vary from the exercise you're performing and due to the heart rate tracked by your Inspire 2. For more information about how to do so, see How do I add, edit, or delete Fitbit data and activities?

Note that the information to enter will change depending on the nature of the exercise. To give you an example, if you change from "Workout" to "Run", it won't remove the calories but will add distance as the main stat to be displayed, this happen depending of the activity you are categorizing. However, your the data already tracked will be still counted for your daily totals. For more information about tracking workouts, see How do I track my workouts with my Fitbit device?

You can review your activity history on the Fitbit app or the Website Dashboard as it's mentioned in this thread, so you can confirm your activities and specific time recorded. 

It's odd the exercise goals tile isn't updating and to investigate on my end, may I know the model of your phone? Do you recall since when this started to happen? If possible, take a screenshot of the weekly exercise tile which isn't updating, and another one of your exercises completed for that week. You can attach them in your reply by following the steps from this post.

In the meantime, I'd suggest the following:

1. Log out from the Fitbit app.
2. Check if the Fitbit app is updated.
3. Force quit the Fitbit app and reboot your phone.
4. Open the Fitbit app and log into your account.
5. Pull down on the screen to force a manual sync, wait a few minutes and check your details.

Hope this helps.