Inspire 2 will not sync

[slf81]

I followed someone's step to go to factory default and now my Inspire 2 says to download fitbit app which I already have. Still will not sync. Am I missing a step. I tried turning on and off blue tooth but that did not help. I have been fighting with this for months.  Thanks. 

Moderator Edit: Clarified subject

[YojanaFitbit]

Hi there, @slf81. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your Inspire 2 and for trying to troubleshoot it beforehand.

As per the message on the watch's screen, it seems that your Inspire 2 is asking you to pair it.  So I'd suggest doing the following:

• Check if by any chance your phone's Bluetooth shows the Inspire 2 as a connected device. If so, please unpair/remove it.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Inspire 2 again.

If you continue having issues, please see Why won't my Fitbit device sync? 

Hope that helps.

[Ladyrose01]

I am having same problem

[slf81]

Thank you! I tried but I am  still not able to pair. I think problem is with my wifi. 

[Ladyrose01]

I reinstalled the fitbit on my phone. Now it works. Hope this isn't an
ongoing problem.

[YojanaFitbit]

Hi there, @Ladyrose01. Welcome to the Community Forums. Thanks for trying to troubleshoot your Inspire 2.

Hopefully you won't have more syncing issues with your Fitbit but in case that you do, check this help article: Why won't my Fitbit device sync? 

@slf81 I appreciate you had followed the tips and recommendations provided above. Sorry to hear you're still having trouble syncing your Inspire 2.  At this moment, I think the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[slf81]

I finally got download to work (wireless issues at my house). So all
downloaded and updated. Then I went to exercise option and my tracker is
stuck with stopwatch running. I cannot seem to stop it and go back to watch.
Is it me or my inspire?
Thank you for reset help!
Slf81