Inspire 2 black screen

[Sutatsa]

Hi there,

I tried reaching out the support team through the fitbit app but both the chat and phone options give me an error...

I have what many have described as a persistent black screen on my 2 year old inspire 2. 

To start with I couldn't swipe through the different features, it was stuck on the main clock. I then reset the device by plugging it in and pressing the sides until I saw the smily face. I also noticed the battery was around 80% before the reset.

After this the screen has gone black. I have updated both the app and the firmware on the device, I have done at least 30 hardware resets, tapping the device in between. It still works and syncs with the app, the screen is just unusable now.

I have seen this is a common issue, but is there anything else I can try?

I will find another way to contact the support team as well.

Cheers!

[ManuFitbit]

Hi @Sutatsa. Welcome to the community forums. 

Thank you for providing the details regarding this inconvenience with your Inspire 2 and for trying to fix it on your own. I'm sorry to know the situation.

Please, in addition to the steps that you already did, try to sync the device with the app. If you have some difficulty syncing, please see: Why won't my Fitbit device sync?

In addition, please change your clock face as described in this help article: How do I change the clock face on my Fitbit device?

[Sutatsa]

Hi, thanks for helping.

I've done both, it syncs fine and when I change to a new clock, I see the progress bar, but goes back to a black screen.

[Stepbren]

I’m have a 2 yo Inspire 2 and am having the same problem, black screen after trying to reset. I’ve also tried changing clock face and it hasn’t helped. I reached out to support and they said may be a software issue and will need to check warranty, of course it’s out of warranty.  Now I have an expensive bracelet that counts my steps. ☹️😢😡

[j..p]

Sorry to post a “me too”, but me too.  Exactly the same.  The app updated itself and broke the Fitbit.

[Sutatsa]

All I got from the costumer service team was the usual out of warranty excuse and then the audacity to tell me they have a large range of products to replace it with! 

No hopes in getting this fixed ever nor will I ever buy a Fitbit product ever again!