Inspire 2 blank screen

[Wilrijk]

the screen is black - have to go for everything to app - inspire 2 does all the measurements but I cannot see anything on the screen - did all the trouble shooting - restart - changing clock face but nothing happens - if you cannot fix this for me this will be the last fitbit I bought - will have to go to another  brand - pity because I quite like the slim model but this is ridiculous 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Wilrijk. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Inspire 2.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

[Tishtosh24]

Did. You get an answer as to what can be done I also have same problem with my Fitbit it is working fine but can ‘t see any thing on watch unless I am in the dark it a pain as can’t even see the time

[akatab]

This is the same thing that happened to me and many others. This is a software problem that Fitbit refuses to address because they want you to buy a new one. This is garbage and the site will not even let you mention what really needs to be done. My post was removed because of what I said we all should do about this issue

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I think you already know there is nothing more they will do with this problem except offer you a small % off a new watch so why do you give this advice in your response. Fitbit has refused to do anything about this issue and the support team only goes through the book 1,2,3 for the solution when the only solution is a software update. I went through all of the steps they gave me 10 to 20 times and none of them worked. The last one was to close my account to the watch and then reload the inspire 2 when they knew the screen would be blank/black and there was no way to see the 3-4-digit number to start the account again. Problem solved on their side because I know longer had a account for that watch. It is a shame people follow companies that have no pride or respect for their product or their customers and have such a lack of honesty.

[Tishtosh24]

Have just come of chat to them all they asked me to do was go some were dark an turn of dim ,sleep ,an adjust the brightness went an found some were almost dark but still couldn’t see properly just about manage to see to do what they asked but still can’t see fit bit screen unless in the dark like in my bedroom at night . So have given up an ordered another one in the hope its ok

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