Inspire 2 blank screen

[Jonesgirl63]

My inspire 2 has a blank display. I’ve tried putting it in charge and holding in sides for 10 seconds but it hasn’t changed. What can I do now? It’s only 5 months old 

Moderator Edit: Clarified subject

[SunsetRunner]

Hello @Jonesgirl63 

I hope I can help. I understand you have tried restarting your Inspire 2 and that didn’t fix the issue. Can you try changing your clock face through the Fitbit App? Sometimes that will fix it. If not you can try restarting your Inspire 2 a couple more times. 
How to change clock face: https://m.youtube.com/watch?v=YdnYWM1hgNk
😉 I’m hoping just changing the clock face works. Please let me know

[meridethb]

I came for the same problem as Jonesgirl's. Changing the clock face worked. Thank you!

[SunsetRunner]

That’s fantastic @meridethb! 😃 I’m happy I could help! I hope you have a great weekend as always Happy Stepping!

[WilliamWoods]

I started having battery issues a couple days ago. Last night it went from 100% to 13% in less than an hour and half so I threw it back on the charger. Figured I'd have to adjust some things today but it's not registering anything. It's warm from being on the charger but can't get it to power on and went to change watch face but it's not even sending a signal to sync. I really hope no one else has had this issue but you have a solution for me. I've only had it since December so really hoping it's not dead.  

[SunsetRunner]

Hi @WilliamWoods.

I don't think yours should be dead yet.

I have had mine since 2020 (set up December 2021) and it isn't dead (permanently) yet.

Based on my knowledge, Inspire 2's should die (permanently) 1 year-2 year+ after setting up.

Please be patient for someone that is more helpful than me to reply to you.

[SunsetRunner]

Hello @WilliamWoods 

I’m hoping I can help. I see from your post that you have tried changing your clock face but your unable to sync your Inspire 2. You mentioned charging issues but you didn’t mention a blank screen as this thread here is discussing. Are you experiencing a blank screen as well? Based on what I gather from your post your experiencing a syncing issue along with a charging issue. Let’s try restarting your inspire 2 first to see if this helps. You will not lose any of your data doing a restart. Here’s how: plug your Inspire 2 in its charger then while it is charging press and hold in the button on the side of your Inspire 2. Continue to hold in the button until a smiley face appears on the screen then release the button. You will feel the Inspire 2 vibrate indicating the restart is complete. You can now remove your tracker from the charger. Go to the Fitbit App and swipe downward on the screen to sync your Inspire 2. (If this procedure doesn’t work please try all the steps 1 more time)
😉Let me know how it goes

[LGSunDevil]

I have similar issues (?). A few nights ago, my Inspire 2 started vibrating and flashing every few seconds.Every time I tried to restart, it would start vibrating And flashing again before I could restart it. I finally gave up, took it off and went to bed. It has been recently charged that day or the day before, but I had not finished charging because I had to leave.  The next morning, the screen was blank. I attempted the suggestions on this thread including changing the face, and restarting, but could not get to the settings because of the blank screen to restart. Later, I noticed the screen came on when I picked it up. It was at 40% battery so, I charged it again. Since then, I’ve noticed the side buttons will not work. If I tap on the screen it’s stuck on “Go to the tile app on your phone for set up.”, and won’t scroll out of today screen. Is my Fitbit a goner? Thx

[SunsetRunner]

Hello @LGSunDevil 

I know this came with Inspire 2 Do you have a tile app installed on your phone? 

[LGSunDevil]

I do not have the tile app on the phone Because I  didn’t really see a need for that. Just tried, and tonight tapping on the screen doesn’t work any longer even to bring the screen up about the Tile app, abcs the side buttons still don’t work.  However, It still appears to be tracking because it just successfully synced and updated. Thanks for your suggestions. 

[SunsetRunner]

Hello again @LGSunDevil 

Since your tracker seems to be syncing your data I’d try to set up your Inspire 2 as a replacement device. You won’t lose any of your data. The only thing you will lose is any data between the time you last synced until the time you set it back up as a replacement. The procedure doesn’t take long. It’s your interested. Heres how: open your Fitbit app, tap your profile picture then scroll down and tap Inspire 2 then scroll down and tap remove this device. Now log out of the Fitbit app, restart your phone then log back into your Fitbit App as you normally would with your username and password. Then again tap your profile picture, then scroll down and tap Set Up A Device. Pick Inspire 2 in the list of trackers and follow the onscreen instructions. 
😃 Let me know how it goes

[LizzieA7276]

This worked! Many thanks!

[SunsetRunner]

That’s fantastic @LizzieA7276!! 😃 I’m happy I was able to help and thrilled your up and running again! Happy Stepping! 

[LizzieA7276]

👍👍👍

[LGSunDevil]

Tried it. Didn’t work. I had changed it again, and it was buzzing, but I had a screen at least. As I tried to sync it, it connected, but by then the screen was blank again soi couldn’t see the numbers to enter as instructed.  Since my side buttons no longer work i could not power it down as instructed. The green light on back is still flashing and my phone Bluetooth indicates it’s connected, but it seems dead otherwise. The instructions on my app said to contact customer support. I’ll see what they offer. Thanks so much for your efforts in helping us all. 

Moderator Edit: Formatting

[LGSunDevil]

So, I believe I inadvertently responded to someone else. Sorry jogger. These were my responses:

So Sorry I  haven’t responded. Had company and had to set this aside. I do appreciate your suggestions and help. Since last week it seemed to get worse. Wasn’t seeming to hold a charge very long. I thought I had it back up after charging one morning. Screen was bright. Side buttons still did not work, but tapping the screen did. I went to check some settings and scrolling through it seemed to get stuck between two, one being exercise. I believe exercise inadvertently was turned off so now it’s not been tracking/syncing any exercise. Then, the screen went blank. I will charge it tonight and try your last suggestion of setting it up as a replacement device. Thanks for another suggestion before throwing in the towel. Thx

Moderator Edit: Formatting

[Fldsjf]

My Fitbit screen is blank. I tried changing the clock and as soon as it finishes it shuts off again. Charging it didn’t work either. The side buttons are not working so I can’t restart. What do I do?

[SunsetRunner]

Hello @Fldsjf 

If your Inspire 2 is completely unresponsive to charging or responding to screen touch or activation of the button I would suggest contacting Fitbit Customer Service: https://myhelp.fitbit.com/s/support?language=en_US

[tcross16]

I am having the same issues as WilliamWoods and LGSunDevil.  Now it is completely dead.  No response and won't charge.  Just over a year old.  

[LGSunDevil]

After attempting to charge it again, remove the device from the app and reinstalling  it, my Fitbit would not work for more than a few minutes and not completely.  The side buttons never worked again. In contacting customer service they can only offer a discount in purchasing a new one. Kind of criminal, as it’s only a year and a half old. For the time being, just using my husband’s he wasn’t using. Have heard from others that they’ve had the same Issues within the same ownership timeline with the Inspire 2. Seems, perhaps it’s an issue with this model. I won’t buy again. Thanks again for your help.