Inspire 2 blank screen

[thespocat]

Hi,

My Inspire 2 has a blank screen and won't reboot. I tried connecting it to the USB charger and rebooting that way, but nothing happened. I can feel a vibration when I pinch the sides, and there is a flashing green light at the back, but that's it. Does anyone know if this is broken or if it can be saved? 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @thespocat. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Inspire 2 is still unresponsive. I understand your concern, I will do my best to help you with this!

If you haven't done so yet, please try the steps below:

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap your Fitbit device image. 
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device once again as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[thespocat]

Hi,

Thanks for your reply.

I'm afraid these recommendations are not working. Anything else?