Inspire 2 button stopped working

[mds33]

Inspire 2 pinch feature not working.  Tap and swipe on the screen seems to be OK but the pinch option suddenly stopped working with my latest charge/update on the unit.  Any ideas?


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @mds33. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Inspire 2 screen is not working properly. I'll be glad to help you with this!

To better assist you, may I know what you mean by "pinch"? Are you referring to the screen wake feature? If so, please go to your quick settings and check if the screen wake has been accidentally been turned off. To do so, swipe down from the clock face on your watch to access the quick settings. Here you can change whether the screen turns on when you turn your wrist. For more information, see How do I navigate my Fitbit device?

If the above doesn't describe your issue, please let me know what you mean by pinch so I can go from there. 

Hope that helps. 

[mds33]

Good morning,

In response to your comments:

*To better assist you, may I know what you mean by "pinch"? Are you
referring to the screen wake feature? If so, please go to your quick
settings and check if the screen wake has been accidentally been turned
off. To do so, swipe down from the clock face on your watch to access the
quick settings. Here you can change whether the screen turns on when you
turn your wrist.*

Nothing in quick settings has been adjusted in regards to the screen wake
feature. What I am referring to is the touching of the sides of the unit
that allows me to not only check the time (turning on the screen), but go
back to the main menu once I have accessed features deeper in the menu.
The unit only reacts to hard tapping to activate the unit, and swiping once
the unit is activated. Further, since I cannot go back to the main menu
once I am deep in the menu options, I have to wait an extended period of
down time before the main menu is accessible again.

Thank you in advance for looking into this further.

[MarreFitbit]

@mds33 Thanks for getting back and sharing those details in your previous post.

If you haven't done so yet, please try placing both forefinger and thumb each side of face and pressing gently, also make sure to cover the entire button with your finger.

Hope this does the trick for you!

[mds33]

Good morning,

I don't understand what you mean by cleaning the button....the Inspire2 has
no buttons.

I did restart the device and am experiencing the same issues.

Thank you!

[MarreFitbit]

@mds33 I'm sorry for the misunderstanding. I've updated my post above. 

In addition to the steps you've done so far, please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't work, please make sure Do Not Disturb and Sleep Mode are turned off on your Fitbit device as any of these feature will prevent your Inspire 2 from turning on when you move your wrist. 

Let me know how it goes. 

[mds33]

Good morning,

Restarting the unit did not help, nor did changing the clock face back to
the original. Do Not Disturb and Sleep Mode have been off from the outset
of this adventure, so that's unfortunately not working either.

I cannot get the unit to come on by either pinching the sides of the unit
or by moving my wrist; the only way I can get the screen to activate is by
tapping on the face of the unit two times.

Thank you,

Matt

[MarreFitbit]

@mds33 Thank you so much for trying the steps I provided above. 

I've created a case to get you in contact with our Support Team about this issue. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you shortly! 

We hope to get you back on track soon! 

[mds33]

Thank you so very much!!

Sent from my iPhone

[MarreFitbit]

@mds33 Anytime! We look forward to getting your issue solved. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!