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Inspire 2 button stopped working

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‎07-08-2024 11:46 - last edited on ‎07-09-2024 07:22 by Fitbit Moderator

‎07-08-2024 11:46 - last edited on ‎07-09-2024 07:22 by Fitbit Moderator

The side buttons of my inspire 2 suddenly became unresponsive after its latest charge yesterday. I have rebooted it a few times, synched it many times and still nothing. Oh and the various lock modes (water lock,etc.) are not enabled. Anyone have any ideas that might work? Thanks!!

Moderator Edit: Clarified subject

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‎07-24-2024 10:27

‎07-24-2024 10:27

Hi there, @BekahW. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the buttons of your Inspire 2 have stopped working. I understand your concern, I will do my best to help you with this!

I've seen you tried reaching out to our Support Team after posting here, but your chat got disconnected. Since you've tried all the troubleshooting steps we could've provided here in the forums, my best advice is to get back to our team so they can further assist you and tell you what's the next step. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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