Inspire 2 devices are not syncing

[SazE]

Bought 2 inspire 2's for family. They received them on the 5th August, both synced and working fine, next day would not not sync. I have now been trying to resolve this to no avail. Restarted phone, Bluetooth off, restarted fitbit, etc. Now it won't even connect. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @SazE. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with the Inspire 2 devices before reaching out. 

To better assist you with this, may I know if both Inspire 2 devices are syncing with the same mobile phone? Did you guys create a separate account for each?

Note that you can't connect multiple devices that use the Fitbit Gallery to one account. For Fitbit Charge 3, Fitbit Charge 4, Fitbit Charge 5, Fitbit Ionic, Fitbit Inspire series, Fitbit Luxe, Fitbit Sense, and Fitbit Versa series, only connect one of these devices to your account at a time.

In the other hand, if your two family members are using the same mobile phone to sync the Fitbit devices, please bear in mind that they'll need to log out of their Fitbit account before the other one can sync their watch. I also recommend taking away the Fitbit device that is not going to be synced to avoid any interference with the one you guys want to sync at that time.

Nevertheless, please make sure that the mobile phone you're using meets the requirements listed here.

For troubleshooting steps, please see Why can't I set up my Fitbit device? and/or Why won't my Fitbit device sync?