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Inspire 2 display not working

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‎05-19-2021 08:43 - last edited on ‎12-18-2022 22:58 by Fitbit Moderator

‎05-19-2021 08:43 - last edited on ‎12-18-2022 22:58 by Fitbit Moderator

I bought the new inspire 2 because my old tracker display stopped working. The new one seems to have the same problem. Very erratic display. Most of the time notnworkong. I will try customer service and may have ti return it.  

 

Moderator Edit: Clarified subject

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5 REPLIES 5

‎05-19-2021 08:53

‎05-19-2021 08:53

Hi! Yeah if the screen is not working it might be a faulty unit. I would contact customer support because I don't think restarting the device will work.

Thomas
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‎05-20-2021 17:29 - edited ‎05-20-2021 17:30

In response to OfficialThomas

‎05-20-2021 17:29 - edited ‎05-20-2021 17:30

@OfficialThomas Thank you for your input. 

 

@Lgc2021 Hi there. 

 

Please try restarting your Inspire 2 and continue monitoring its functionality. In order to provide you with more troubleshooting, let me know if the display isn't turning on when you tap it or what kind of difficulty you're having with it. 

 

Hope this helps. 

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‎01-03-2022 15:10

In response to SilviaFitbit

‎01-03-2022 15:10

Thanks fir yiur response. I have already tried this twice with customer service on chat session. Should I try the reboot option on the device? Also the app does not show the same modes as device. Zone minutes a d heart rate don't show uo on app screen only on device. I can't see hearcrate records either. Thanks fir help. 

 

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‎01-03-2022 19:44

In response to Lgc2021

‎01-03-2022 19:44

I just restarted the screen on mine by following the directions I found in the help section -- where you plug the USB part of the charger (Inspire attached as if to charge it, though mine was already charged) into the USB port on my computer. Then I squeezed both side buttons for 5 seconds. The display didn't show until I put the Fitbit back on my wrist. Tada! Now the display is working!

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‎01-03-2022 19:49

In response to Lauren_FM

‎01-03-2022 19:49

Update: I found directions for how to restart my Inspire 2 -- which were:

1] Plug the USB part of the charger (Inspire attached as if to charge it, though mine was already charged) into the USB port on my computer.

2] Then I squeezed both side buttons for 5 seconds.

3] The display didn't show until I put the Fitbit back on my wrist. Tada! Now the display is working!

Problem solved!

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