Inspire 2 heart rate monitor is disabled

[MikiR]

Hi! I received my Insipire 2 yesterday but I can’t get the HR to work... is there something I have to do? Never seeing the green light  😖

Moderator Edit: updated subject for clarity. 

[Panda77]

Mine is the same. Have you worked out how to fix it please? 

[MikiR]

No, I think I’m going to return it and try my luck with a new one. Extremely disappointed 

[Starwind28]

Hello,

My heart rate monitor worked yesterday now after 1 nights sleep its not working. Apparently stopped working before i went to sleep based on the sleep data. I registers a resting heart rate of 60 otherwise nothing. I have tried moving the device further up my arm as it suggested NOTHING. I have tried wearing it tighter as suggested NOTHING. I have tried wearing it so tight my hand started going numb and it still couldnt detect anything.

On top top of that i look to try and find out how to get in touch with customer support and i get forums you dont appear to answer. The choice to sign up to twitter just to send you a message or call you in very limiting hours.

Does anyone know if there is another way to contact this company? What kind of customer service operation these days does not have a direct message link on there apps and only operates in the same working hours everyone else does. At least open later (9pm) or work wed-sun to allow people the chance to actually call your helpline.

This is the first fitbit i have purchased. They have been going to a long time now and figured the newest technology should be quite sound and foolproof by now. Starting to regret giving money to this company now.

[Julia_G]

Hi, @Starwind28 , have you checked to see whether the HR function got turned off accidentally?  Do the green lights flash if you pick up and move the Fitbit?

On your Inspire 2 swipe down until you come to the settings menu.  Tap on settings and swipe until you see heartrate.  Check that it is set to ON.  If it is ON and the HR isn’t working, try turning it OFF, waiting a moment and then turning it back ON again.

If you need to get in touch with Customer Support use one of the routes here 

Hi, @MikiR and @Panda77 have you checked to make sure that the heartrate function is switched on?  On the Inspire 2 swipe down until you come to the settings menu, then swipe until you see Heartrate.  Tap to switch on or off.

If it is set to ON but it still doesn’t work, try switching OFF, waiting a moment and then switching back on again.

You could also try giving your Fitbit a restart:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger. 2. Connect your device to the charging cable. 3. Press and hold the button or buttons on your tracker for 5 seconds. 4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

Moderator edit: merged reply

[Starwind28]

Hello Julia,

There is no green light flashing. And when I go to settings the only heart rate option is for heart zone notifications on and off.

The link you put on is blocked for some reason by android. Can you add a web address? What is the link for?

Moderator edit: merged reply

[Panda77]

Hi,

thank you for the information, unfortunately I tried all that and still isn’t working. 

thank you though. 

[Julia_G]

Hi, @Starwind28 , here’s the link: https://myhelp.fitbit.com/s/support?language=en_US

On the settings menu on your Inspire 2 you should see:

Dim screen (options are on or off)

Phone GPS (on / off)

Heart Rate (on / off)

Do not disturb (with sub menu)

Sleep mode (with sub menu)

Heart zones notifications (on off)

Double tap (on / off)

Clear user data

Reboot device

Device info

If you continue to have an issue you should also go to the settings menu and choose Reboot device to see if that solves your ossue.

[MikiR]

We finally worked out what the problem was!! the Fitbit Was set as  ‘on clip’ instead than ‘one wrist‘ Now it works perfectly!

Moderator edit: format

[Starwind28]

Mine goes

Dim screen

Phone GPS

Do not disturb

Etc...

So completely missing the heart rate on/off on the settings screen.

I have rebooted twice now already. Once before writting this and then again when you said to try but nothing has changed.

[Georgiawoodman]

Thankyou, i had the exact same issue and spent ages looking for an answer. This fixed it.

[Karmela]

Where is the on-clip vs on-wrist setting located? Is it in the tracker or on the app?

Mine doesn’t have Heart Rate after Phone GPS either. 

I saw in another thread that I should check the “on wrist” setting and make sure it’s not set to “on clip” but I can’t find where that setting is located. Help!

Moderator edit: merged reply

[NTHopkins]

I am not showing any bpm for my heart monitor. How can I fix this?

Inspire 2

Moderator edit: updated subject for clarity

[SilviaFitbit]

@Julia_G Thank you for the troubleshooting provided! 

@MikiR It's nice to see you in the Fitbit Community. Thanks for sharing the solution you found! 

@Karmela Hi there! This setting will be found in your Inspire 2 quick settings: 

- Press and hold the buttons to access 'Quick Settings'
- Choose On Wrist/ On Clip setting 
- Turn on On Wrist 

Learn more about it by checking this article: How do I navigate my Fitbit device? 

I'll be around if you have any additional questions! 

[SunsetRunner]

Where do you find the settings "on clip" and "on wrist"? In the app? On the device?

Yeah...found it. Thanks!

Moderator edit: merged reply

[JuanJoFitbit]

Hi @NTHopkins, welcome to our Fitbit Community! I'd like to follow up and help you with your Inspire 2 since it's not showing or tracking your heart rate.

Please follow the troubleshooting steps that are listed in this help article. After this, monitor your Inspire 2 and see if it tracks your heart rate data properly.

Keep me posted on the outcome.

[HuckNasty]

I’m having the same issue and your article does not help. Where it says to turn on heart rate in settings, the only option for Heart is Heart Zone Notifications. I got this thing yesterday. 

[Gecko-Girl]

Got mine today has not read my heart rate since I put it on this afternoon I’ve tried all the suggestions and they don’t work with this model - also no option to turn heart rate on in settings. My old fit bit had no issues reading my heart rate 

Thank you this has fixed it.

Had the same problem just found another thread go to the quick menu and make sure it’s set to on wrist and it clip on (don’t know why that is an option) this is now working for me

Moderator edit: merged reply

[HuckNasty]

Press on the outsides and make sure the ‘on-wrist’ setting is selected. I changed it from ‘on-clip’ and the bpm is now working.

See my post below about it being ‘on-wrist’.

Moderator edit: merged reply

[Rspease]

How do you get to the quick settings?