Inspire 2 is tracking too many steps

[Julius12345]

My inspire 2 is counting tons of extra steps when I'm driving or even when I'm just sitting. I've looked and there just doesn't seem to be an easy or convenient way to solve this issue. When you buy a device like this, you kind of expect it to work right out of the box and I'm surprised that a name brand product like Fitbit would perform so poorly. I plan to return mine and look for a more reliable option. Anybody else experience this issue? How did you handle it?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Julius12345. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Inspire 2. I understand where your concern is coming from. 

Do you have another app connected to your Fitbit account that could might be adding more steps? Mobiletrack maybe? Low-power step sensors inside your phone track your steps and send the data to the Fitbit app. We recommend using MobileTrack if you forget your Fitbit device at home.

Note that adding more than one Fitbit device to your account gives you the convenience of switching between devices while still seeing a holistic view of your daily activity on your dashboard.

Fitbit devices have a finely-tuned algorithm for step counting. The algorithm is designed to look for intensity and motion patterns that are most indicative of people walking and running. When working at a desk, cooking, or performing other activities with arm movements, a device on your wrist may add some steps. When you’re doing activities that involve arm movement—such as working or cooking—you often walk a few steps in-between stationary periods as well, so the device tries to give you credit for those steps. For most customers, the number of extra steps added by arm-based movement isn’t significant when compared to your overall stats. For more information, see How does my Fitbit device calculate my daily activity?

For additional information, see Does the wrist I wear my device on affect the accuracy? and What can I do if my step count seems inaccurate?

Also, please note for Android users they can't use MobileTrack in addition to a Fitbit device. For more information about MobileTrack, see How do I use Fitbit MobileTrack?

Know that you can negate the extra steps in the Fitbit app. For more information, see: How do I add, edit, or delete Fitbit data and activities?