Inspire 2 is unresponsive

[VP41]

Hello,

My Fitbit Inspire 2 screen is black and doesn't respond. I tried a bunch of thinks to bring it back to life, as you can see below:

- I tried to charge it (from 30min to more than two hours) but still no response - I tried different USB ports and sockets. 

- I cleaned the contacts on the back of the watch and on the charger.

- I tried to press and hold the "buttons" on the tracker for up to 30 seconds, but no luck.

Do you know what the problem might be? Do you maybe have any other suggestions? How do I know what the faulty part is, the device or the charger?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @VP41. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Inspire 2 is still unresponsive. I understand your concern, I will do my best to help you with this!

Since all the steps you tried didn't work, you have an Inspire 2 and report it's not responding, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it. 

[VP41]

Thank you @MarreFitbit for you reply!

I just fill in the form.