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Inspire 2 keeps counting too many steps

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‎02-25-2022 08:38 - last edited on ‎12-18-2022 22:51 by Fitbit Moderator

‎02-25-2022 08:38 - last edited on ‎12-18-2022 22:51 by Fitbit Moderator

I am so sick of my Fitbit Inspire 2. It's constantly adding way to many steps. Every time I contact customer support, it's the same steps over and over and nothing ever improves. I've had it for a year now, is there a way to still get some of my money back? It's ridiculous how many times a week I have to troubleshoot it, my kids' $20 wyze watch works better. 

 

Moderator Edit: Clarified subject

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‎02-27-2022 16:08 - edited ‎02-27-2022 16:11

‎02-27-2022 16:08 - edited ‎02-27-2022 16:11

Hi there, @jark28 . Welcome to the Community Forums. Thanks for sharing the details about the issue with your Fitbit Inspire 2. We‘re taking into consideration your comments and sentiments in regards to our products and services.

 

In this case you need to contact our Support Team back to let them know about this decision. They can give you more details about getting a refund. If you have any further questions, please feel free to let our team know so they can continue assisting you.

 

Hope this helps.

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