Inspire 2 not syncing

[Marggy]

My Inspire 2 has stopped syncing with my iPad. I have tried turning the iPad on and off. I have also tried turning Bluetooth on and off as well as asking my iPad to forget the device and then reconnecting but still no luck. Any suggestions?

[SteveH]

You mention restarting the iPad but have you tried restarting your fitbit? It does no harm and can sort out all sorts of issues. Here's how: Help article: How do I restart my tracker?

[Marggy]

Sent from my iPad

[Marggy]

Thanks Steve.

When I follow the link, it tells me to go to settings to turn on and off my Fitbit. The only option I get is to reboot. Is this what I should do? I would prefer not to lose my data. Thanks

[SteveH · Accepted solution]

I'm not sure where you're looking in that help file but the restart instructions for the Inspire 2 are:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Connect your device to the charging cable. 
3. Press and hold the button or buttons on your tracker for 5 seconds.
4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

The restart process is safe and you won't risk your data.

[Marggy]

It worked! Thanks heaps.

Sent from my iPad

[Auf]

What finally worked for me was reinstalling the app on my phone.

[Eileen-C]

Have done that and it is still not syncing

[JaninOR]

Same here.  Neither restarting nor reinstalling the app on my Android phone solved the problem.  Still won't sync.

[JaninOR]

Ditto Eileen-C

[Whatkatiedid]

I don't have the same size USB point on my phone or tablet as the charger, so can't connect the charger to my device!  What else can I do?  My inspire 2 hasn't been syncing for 9 days!!!