Inspire 2 not syncing

[Mare19]

Hi everyone, I’m having trouble with my Inspire 2 syncing. When I go in and check it it syncs and gives me a time.  Then I go back to my Today page and I scroll down and it says it’s syncing. I leave the app open in the background but every time I check it needs to resync. I’ve tried deleting the app and reinstalling it. It only seems to  have happened since I did the upgrades. Can any please help me?

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, I appreciate all the information that you've shared about the difficulty you're experiencing with your Inspire 2 and the troubleshooting steps that you already tried, @Mare19.  

If you haven't done so already, please try the following steps that have been useful for other users: 

• Force quit the Fitbit app. 
• Turn Bluetooth off and on. 
• Open the Fitbit app and sync again

In addition, I recommend that you try restarting the device and let me know if you already tried all the steps listed here to resolve syncing problems. Make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available as well. 

[Fatcatbenson]

Hi I have done the steps both of you have suggested and its still not syncing...arghhhh

[Mare19]

• It’s getting ridiculous that many seem to be having the same problems but Fitbit are ignoring the problem. Does anyone know how to actually speak/text/email a Fitbit technician. This appears to have only happened after they made upgrades or as I believe, downgrades. Not happy.  

[Mare19]

Thanks for your response. I have tried everything that you suggested and continue to have the same problem. If you look at the Fitbit community website you will see I’m not the only one. It all appears to have started when I downloaded 2 “upgrades”. I’m able to sync my sleep, steps etc but this requires me to resync it constantly. I can never get it to notify me of anything from my phone. I think that it’s a problem caused by the upgrades. There’s a lot of disgruntled customers. Thank you for your assistance in this matter. 

[Fatcatbenson]

Last night I used the chat facility to get help from fitbit .. miraculous..coincidentally my data synced as I was chatting...its amazing isn't it! 

[CS1961]

What happens to my data is I quit the app?

How do I quit the app?

[Mare19]

I’m happy to hear that. However, my problem is that it constantly has to be synced and it never gives me notifications from my iPhone. How do you go with this?

[DavideFitbit]

Hi everyone, thank you for sharing all your feedback and for confirming that you already tried all the troubleshooting steps suggested. 

In this case, since you already tried all the basic steps shared in the forums and you continue to experience the same problem to sync your data, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. You can click here to get connected.

Thanks again for all the information provided. The team continues to work to improve the Fitbit experience and your feedback is a big part of that process.