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Inspire 2 not tracking right

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‎02-27-2021 16:03 - last edited on ‎05-24-2021 13:26 by Fitbit Moderator

‎02-27-2021 16:03 - last edited on ‎05-24-2021 13:26 by Fitbit Moderator

I go from 11,000 steps one minute  to 40,000 steps ect the next minute, how can i stop this?  

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‎03-01-2021 03:25 - last edited on ‎11-04-2025 10:10 by Fitbit Moderator

‎03-01-2021 03:25 - last edited on ‎11-04-2025 10:10 by Fitbit Moderator

@Jodiemilne It's nice to have you on board!

Let me help you with this. This isn't expected from your device, have you logged any activities on your account or do you have an third party app linked to it. If this isn't the case then I suggest you restart your tracker by doing the following:

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  3. Press and hold the button or buttons on your tracker for 5 seconds.
  4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

Hope this helps.

Alvaro | Community Moderator

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