Inspire 2 screen in responsive

[Renee49]

The double tap feature to turn the screen on does not work.  I also tried to turn the wake screen feature on but it’s greyed out.  I just received this device today and I’m already disappointed.  Can anything be done to resolve this issue? 

[mbowen5528]

Having the same issue grayed out since this morning can’t manual enter steps or sleep log 

[Renee49]

I spoke with a customer service rep and I had to turn off the do not disturb and sleep feature for the wake screen to work.

[Mimiinlove]

That worked. Thank you and it does make sense why you'd have to turn those off. However it kind of defeats the purpose... 

[Renee49]

You’re welcome! I guess they figure if you’re on do not disturb or sleep mode you shouldn’t need the wake or double tap feature. 🤷🏼‍:female_sign:



Wanda
Blessed Beyond Measure